FAQ - Returns & Exchanges

Returns & Exchanges — Frequently Asked Questions

What is your return policy?

We accept returns within 14 days of delivery, provided the item is unused and in its original packaging.

How do I start a return?

Please contact our support team through the Contact page with your order number and reason for return. We'll guide you through the process.

Can I exchange a product?

Yes! If you'd like to exchange a product, please reach out to us and we'll do our best to accommodate your request.

Who covers the return shipping cost?

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

When will I receive my refund?

Once we receive and inspect the returned item, refunds are typically processed within 5–7 business days to your original payment method.

What if my item arrived damaged?

If your order arrived damaged, please contact us immediately with photos of the item and packaging. We'll resolve it as quickly as possible.